Annual Report 2024-25
Service Improvements
Ongoing complaints received in relation to poor tenant behaviour has contributed to a review of the policy and subsequent changes implemented in the way that the Trust manages antisocial behaviour. A new Good Neighbour policy is being developed, focusing on ensuring tenants understand their obligations to be a good neighbour, and changing the way the Trust responds to antisocial behaviour.
The Trust has focussed on delivering faster housing outcomes for South Australians in need. The new Vacancy Management program has been introduced, increasing the number of properties available for offer and housing those in housing need more quickly through dedicated Customers and Services and Maintenance teams, streamlining the vacancy and allocation processes.
Property condition processes were refined with a focus on hoarding and squalor. System improvements in Connect now enable better recording and management of severe property conditions, making it easier to respond to tenant property condition
issues.
The Trust has enhanced safety across selected walk-up flat sites through external upgrades and strengthened collaboration with SA Police to deter antisocial behaviour and illegal activity.
Customer readiness checks were introduced for Category 1 applicants to support efficient allocations, with resources committed to contacting those nearing an offer of housing to confirm key information in their registration of interest is up to date.
This also determines if the customer is ready to move and ascertain if there is any change of circumstances that might impact their registration.
Compliance Statement
- The South Australian Housing Trust is compliant with Premier and Cabinet Circular 039 (PC039) – complaint management in the South Australian public sector.
- Yes
- The South Australian Housing Trust has communicated the content of PC039 and the agency’s related complaints policies and procedures to employees.
- Yes